Refunds

Coins pay for the AI features in repeat.cards — translations, word analysis, examples, answer checking, mnemonics, pronunciation and pictures. Everything else in the app works without them. This page is about what happens if you buy coins and change your mind.

What we refund

Write to us within 14 days of buying and we will refund the coins still on your balance. You do not have to give a reason.

If your balance still holds everything you bought, that is a full refund. If you have spent some of it, we return the rest.

What we do not refund

Coins you have already spent. Spending a coin pays for work that has already been done for you — a translation written, a recording made, a picture drawn — and that cannot be handed back. This is the same reduction our Terms of Service describe: where you have used part of what you bought, what comes back is reduced by that part.

Coins do not expire, so there is nothing to reclaim later. A balance you never spend stays yours for as long as the account exists.

If you bought inside the Android app

Those purchases are sold by Google Play, and Google's own refund policy applies to them. Google may also refund a purchase directly, on its own terms and without asking us. Either way, write to us if something has gone wrong and we will sort it out.

How to ask

Email [email protected] and tell us which purchase you mean — the date and the amount are enough. We read every email and reply within a few working days, usually faster.

If your account has a problem we caused, or something did not work the way this site says it does, say so. The rule above is what you can count on, not the limit of what we are willing to do.

Your statutory rights

Nothing here takes away rights the law gives you. Where you buy at a distance as a consumer you have 14 days to withdraw, and that right is not ours to remove — what this page does is tell you plainly what we return inside it. Our Terms of Service set out the rest, including the agreement we ask for at the moment of purchase when what you buy works straight away.